Terms & Conditions

 This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products ("Products") listed on our website triumph.com/nz and nz.triumph.com (the "Site") to you. Please read these terms and conditions carefully before ordering any Products from our Site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference.

This Site is operated by Triumph International (NZ) Limited ("us", "we", "our", "Triumph New Zealand"). We are registered in New Zealand. Our IRD Number is 52-049-288 and our main trading address is Triumph International (NZ) Limited - Building D, Unit 2, 3 Orbit Drive Mairangi Bay, Auckland 0632 New Zealand.

You can communicate with us using the following email address: queries.nz@triumph.com or the following telephone number: 0508 415 415

This Site is only intended for sales to people resident in New Zealand. We do not accept orders from individuals resident outside New Zealand.

1. How the contract is formed between you and us

You can choose Products and collect them in a shopping basket by using the button "Add to Shopping Bag". If, after fully completing the order page, you click on the button "Checkout" you make an offer to buy the Products in the shopping basket.

Prior to completing your order, you can access a summary page which allows you to see and change the selected Products and other information relating to your order. After completing an order, you will receive an e-mail acknowledging that we have received your order and including an order reference. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the "Dispatch Confirmation"). The contract between us (the "Contract") will only be formed when we send you the Dispatch Confirmation.

The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will also normally contact you if we are not accepting your order or part of your order for any reason.

2. Prices

The prices of any Products will be as quoted on our Site from time to time, except in case of obvious error.

Prices are liable to change. Changes will not affect contracts retrospectively for which we have already sent you a Dispatch Confirmation.

Our Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our Site, we are under no obligation to provice such Product to you at an incorrect lower price. We will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

We may vary the price of Products from time to time, however such variations will not affect any existing order that we have accepted.

3. Deliveries/Shipping Costs

Deliveries are conducted through our warehouse at 30 North Road, Wynnum West, Queensland 4178, Australia. Because customs policies vary from country to country, your order may be subject to local customs charges. Any customs, import duties and associated fees are the responsibility of the recipient and are charged once the order reaches its destination. If goods are above the threshold and customs entry is required, our logistics partner will charge an additional admin handling fee for customs clearance. For more information about New Zealand's custom policy, please contact your local customs office. Please note that we do not deliver to any address outside New Zealand. Unless otherwise set out on the Site, we endeavour to have your order dispatched within 2 working days of receipt of your order. We use but are not accountable for the New Zealand Post delivery service. We anticipate delivery of your goods via this service to be within 7 working days for standard delivery commencing from the date we send you your Dispatch Confirmation.

For standard delivery of orders up to a total value of $75 we charge a fixed amount of $14.95. Standard delivery of orders over $75 is free.

4. Payment

You must pay in full for your order prior to its supply and delivery to the location that you have requested. Title of the Products shall not pass to you until we have received payment in full for your order.

5. PROMOTIONS AND PROMO CODES

30% OFF Sitewide*.

Excludes Sloggi Zero Feel collection (sloggi Zero Feel and sloggi Zero Feel Lace).. While stock lasts. 30% off will be applied at the checkout. Your shipping will be calculated after the discount is applied. The offer ends 20.05.2020 11:59 pm NZST. Available online at nz.triumph.com. Not valid at department stores or independent lingerie retailers. Extended till 21.05.2020 11:59 pm NZST.

Spend $100 - Get 30% off. Spend $150 - Get 40% off.

The discount will be applied at the checkout, no promo code needed. The offer ends 11:59pm NZST 17.05.2020. Available online at nz.triumph.com. Please, note: your shipping will be calculated after the discount is applied. Not valid at department stores or independent lingerie retailers.

Mother's day Gift - $15 off, min.spend $50

The code SUPERMUM must be applied at the checkout. The discount of $15 will be applied to your entire order at the checkout; minimum spend is $50. Cannot be used in conjunction with other promo codes. Expires 10.05.2020 11:59pm NZST. Your shipping will be calculated after the discount is applied. Available online only.

GIFT WITH PURCHASE - Stump & Co Candle
Available for the orders made online at nz.triumph.com. The offer starts 09:00 am NZST 06.05.2020 and ends 11:59 pm 07.05.2020. Minimum purchase of any 2 items. While stock lasts.

Bestsellers for $35*

Selected full-price style colours only, flagged with $35; Discount is applied at the checkout. Ends 05.05.2020 11:59 pm NZST. Your shipping will be calculated after the discount is applied. Cannot be used in conjunction with other offers. Available online only.

Mother's Day Giveaway

The promoter, Triumph International AU/NZ of 30-32 North Road, Wynnum West. Information on how to enter and prizes form part of the terms and conditions of entry. Entry into the competition is deemed acceptance of these conditions of entry.The competition commences at 2.00pm NZST on Thursday 30th¬†April 2020 and ends at 11:59pm NZST on Saturday 9th May 2020 (‚ÄúPromotion Period‚ÄĚ).To enter, an entrant must fully complete the associated online form with the link provided during the Competition Period in the manner required, including by providing their full name and valid email address. All valid entries received will be placed into a random electronic prize draw.Entry into this competition is open to all New Zealand residents aged eighteen (18) years and over. Employees of Triumph International AU/NZ or any of their related bodies corporate, and their immediate families, associated agencies and companies are not eligible to enter the competition.The winner/s will be announced at 2pm NZST Sunday, 10th May 2020.The winner/s (3) will be randomly drawn from all valid entries received by Saturday 9th May 2020.¬†Each winner will receive one (1) Triumph voucher for¬†nz.triumph.com¬†to the value of $250.¬†The winner/s will be contacted via email and announced on the Triumph AU Facebook page.¬†¬†The winner/s will have until Wednesday 10th June to claim their prize. Triumph International AU/NZ reserves the right to announce or publish the winner/s names for advertising or publicity purposes.¬†Triumph International AU/NZ reserves the right to amend, vary or cancel any aspect of this competition and/or the prize and will not be liable for any failure to perform or delay in performing its obligations.Triumph International AU/NZ and its associated body corporates, their officers, employees and agents will not be liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss) or for any personal injury suffered or sustained as a result of entering this competition or receiving, taking or using any prize, except for any liability which cannot be excluded by law.The decision of Triumph International AU/NZ shall be final in all matters relating to the application of any rule or other aspect of this program.LINK:¬†https://gleam.io/LdpPM/triumph-new-zealands-mothers-day-giveaway

Buy 2 - get 20% off; 3 or more - 30% off;

Selected full-price style colours, flagged with OFFER; Excludes sale and New In style colours; 2-pack is counted as 1 item. The discount will be applied at the checkout. Your shipping will be calculated after the discount is applied. The offer ends 11:59pm NZST 21.04.2020. Available online only. Not valid at department stores or independent lingerie retailers.

Triaction: buy 2 - get 40% off* (full-price)

Selected full-price sports bras flagged with OFFER; 2-pack is counted as 1 item; 40% off applied at the checkout (min. 2 sports bras). Your shipping will be calculated after the discount is applied. The offer ends 09:00am NZST (Fri) 17.04.2020. Available online only. Not valid at department stores or independent lingerie retailers.

Happy Hour - $20 Off your order, min spend 50

The code TAKE20 must be applied at the checkout. The discount of $20 will be applied to your entire order at the checkout; minimum spend is $50. Cannot be used in conjunction with other promo codes. Expires 07.04.2020 11:59pm NZST. Your shipping will be calculated after the discount is applied. Available online only.

Happy Hour - 40% OFF Full-priced Twin Packs

The code TWIN must be applied at the checkout. The discount will be applied to the full-prices bras and briefs twin packs. Cannot be used  in conjunction with other promo codes. Expires 03.04.2020 11:59pm NZST. Your shipping will be calculated after the discount is applied. Available online only.

Egg Hunt - 15% off (min.spend $50)

When you found an egg, the discount code will be send to you email, as soon as you submit the form. The promo code expires 13.04.2020 11:59pm NZST and can only be used once at the checkout, minimum spend is $50. Not to be used in conjunction with any other offers, promotions & promo codes. 

25% Off Full-Price* - Flash Sale

Excludes Sloggi Zero Feel and Sloggi Go Allround collections. 25% off full-price items, flagged with 25% Off, will be applied at the checkout. Your shipping will be calculated after the discount is applied. The offer starts 02:59pm NZST (Thu) 19.03.2020 and ends 02:59pm NZST (Fri) 20.03.2020. Available online at nz.triumph.com. Not valid at department stores or independent lingerie retailers.

Mid Season Sale - Up to 50% OFF selected style colours

Selected style colours, flagged with SALE. Prices as marked. Not to be used in conjunction with other offers, discounts and promo codes. While stock lasts. Temporarily markdowns ‚Äď offer ends 31.03.2020 09:00 am NZST. Available online at nz.triumph.com. Not valid at department stores or independent lingerie retailers.

$29 Premium Florale Bras

Full-price styles only flagged with $29. Promotion applied at the checkout when shopping online. Your shipping will be calculated after the discount is applied. While stock lasts. The offer ends 11:59pm NZST Sunday 15.03.2020. Available online at nz.triumph.com. Promotional pricing cannot be applied to any purchase that has already been completed or a purchase that is made after the promotional period is over.

$29 Bras ‚Äď FLASH SALE¬†
The offer $29 Bras is valid on selected style colours only (Bras collection), flagged with $29 FLASH SALE.  Exclusions apply: sloggi ZERO Feel, sloggi Go
Allround, twin packs. Promotion applied at the checkout when shopping online.
Not to be used in conjunction with other offers and promotional codes, birthday
and welcome vouchers. Your shipping will be calculated after the discount is
applied. While stock lasts. The offer starts at 1pm NZST Friday the 6th of March
2020 and ends 6pm NZST Friday the 6th of March 2020. Available online at
nz.triumph.com. Promotional pricing cannot be applied to any purchase that has
already been completed or a purchase that is made after the promotional period
is over. Extended till 8pm NZST Friday the 6th of March 2020.

Leap Day Sale - 29% off almost everything*

Excludes Sloggi Zero Feel and Sloggi Go Allround collections. 29% off full-price & sale items will be applied at the checkout. Your shipping will be calculated after the discount is applied. The offer ends 11:59pm NZST (Sat) 29.02.2020. Available online at nz.triumph.com. Not valid at department stores or independent lingerie retailers.

MIX & MATCH - 2 for $80

Selected full-price styles only, flagged with OFFER. Discount is applied at the checkout. Not to be used in conjunction with any other offers & promo codes. Ends 24.02.2020 11:59 pm NZST. While stock lasts. Please, note: your shipping will be calculated after the discount is applied. Available online at nz.triumph.com. Not valid at department stores or independent lingerie retailers.

$39 Bras ‚Äď Super Comfy Weekend

*Selected full-price style colours only, flagged with $39; Discount is applied at the checkout. Your shipping will be calculated after the discount is applied. Ends 11:59 pm AEST, Sunday, 16 Feb 2020. While stock lasts. Please, note: your shipping will be calculated after the discount is applied. Available online at au.triumph.com, Carindale, DFO Brisbane and Harbour Town stores. Not valid at department stores or independent lingerie retailers.

30% OFF Friends & Family

36 Hours Flash Sale. Excludes Sloggi Zero Feel collection and Sloggi Go Allround collection. 30% off full-price & sale items will be applied at the checkout. Your shipping will be calculated after the discount is applied. The offer starts 12pm NZST (Wed) 12.02.2020 and ends 12pm NZST (Thur) 13.02.2020. Available online at nz.triumph.com. Not valid at department stores or independent lingerie retailers.

20% off Romantic Styles

Selected full-price style colours, flagged with 20% OFF. Excluding items on sale and new in. The discount applies at the checkout. Your shipping will be calculated after the discount is applied. The offer ends (Tuesday) 11.02.2020 11:59 pm NZST. Available online at nz.triumph.com. Not valid at department stores or independent lingerie retailers. 

End of Season Sale - Up to 50% off

Selected style colours only, flagged with SALE. Prices as marked. Not to be used in conjunction with other offers, discounts and promo codes. While stock lasts. Temporarily markdowns ‚Äď offer ends 31.01.2020 09:00 am NZST. Available online at nz.triumph.com. Not valid at department stores or independent lingerie retailers.¬†

26% off Everything*

End of Season Sale - Extra 26% off. Excludes Sloggi Zero Feel collection. While stock lasts. 26% off full-price & sale items will be applied at the checkout. Your shipping will be calculated after the discount is applied. Cannot be used in conjunction with any other offers or promo codes. The offer ends (Monday) 27.01.2020 11:59 pm NZST. Available online at nz.triumph.com. Not valid at department stores or independent lingerie retailers.

25% off Minimisers & Shapewear

Selected full-price style colours, flagged with 25% OFF. Excluding items on sale. The discount applies at the checkout. Your shipping will be calculated after the discount is applied. The offer ends (Sunday) 12.01.2020 11:59 pm NZST. While stock lasts. The offer is available online at nz.triumph.com.Cannot be used in conjunction with any other offers or promo codes. Not valid at department stores or independent lingerie retailers.

End of Season Sale - Bras from $29*

Selected style colours only, flagged with SALE. Prices as marked. Not to be used in conjunction with other offers, discounts and promo codes. While stock lasts. Temporarily markdowns ‚Äď offer ends 31.01.2020 09:00 am NZST. Available online at nz.triumph.com. Not valid at department stores or independent lingerie retailers. Please note: during busy periods such as sale times and New Year holidays, there may be delays in shipping times.¬†

Boxing Day ‚Äď 30% OFF FULL- PRICE*

Selected style colours, flagged with 30% off. Excludes Sloggi Zero Feel collection. While stock lasts. 30% off full-price will be applied at the checkout. Your shipping will be calculated after the discount is applied. Cannot be used in conjunction with any other offers or promo codes. The offer ends (Thursday) 26.12.2019 11:59 pm NZST. Available online at nz.triumph.com. Not valid at department stores or independent lingerie retailers. Please note: during busy periods such as sale times and New Year holidays, there may be delays in shipping times.

SPIN TO WIN

*Spin to Win promotion commences at 11:00 AM NZST on 19th December 2019 and closes at 02:00 AM NZST on 23rd December 2019 or ends when no coupons are left. Redeemable online only at nz.triumph.com on orders shipped within New Zealand. Apply promo code at the online checkout. Please, note: your shipping will be calculated after the discount is applied. Offer not redeemable on sloggi ZERO Feel branded lingerie.  Cannot be used in conjunction with any other offer, discount or coupon code. Not valid on returns, exchanges or previous purchases. Additional exclusions may apply. Offer is not redeemable for cash or credit. Triumph reserves the right to amend these terms and conditions at any time without prior notice. The promotion is open to residents of New Zealand. View our full T&Cs here. https://cdn.shopify.com/s/files/1/0019/0578/6915/files/Spin_to_Win_Terms_and_Conditions_NZ.pdf?17996

Each SPIN TO WIN will specify a discount amount of either:

Promo codes expire 02:00 AM NZST on 23rd December 2019.

  1. ¬†free standard shipping ‚Äď promo code must be applied at the checkout
  2. ¬†free express shipping¬†‚Äď promo code must be applied at the checkout, when express shipping is chosen as a delivery method
  3.  $20 voucher - promo code must be applied at the checkout
  4.  30% off sport - promo code must be applied at the checkout - sports collection only
  5. 25% off bras - promo code must be applied at the checkout - bras collection only (excludes sloggi ZERO feel)
  6.  20% off briefs - promo code must be applied at the checkout - briefs collection only (excludes sloggi ZERO feel)

During Christmas times, there will be delays in shipping times. Please refer to the Christmas shipping dates here. https://nz.triumph.com/pages/shipping

$35 Last Minute Christmas Gifts

Selected full-price style colours only, flagged with $35; Discount is applied at the checkout. Your shipping will be calculated after the discount is applied. While stock lasts. Not to be used in conjunction with any other offers & promo codes. Ends 15.12.2019 11:59 pm NZST. Available online at nz.triumph.com. Extended till 17.12.2019 11:59 pm NZST. 

$29 Bras ‚Äď FLASH SALE

The offer $29 Bras is valid on selected style colours only (Bras collection), flagged with $29 FLASH SALE. Exclusions apply: sloggi ZERO Feel, twin packs. Promotion applied at the checkout when shopping online. Not to be used in conjunction with other offers and promotional codes, birthday and welcome vouchers. Your shipping will be calculated after the discount is applied. While stock lasts. The offer starts at 2pm NZST Wednesday the 11th of December 2019 and ends 6pm NZST Wednesday the 11th of December 2019. Available online at nz.triumph.com. Promotional pricing cannot be applied to any purchase that has already been completed or a purchase that is made after the promotional period is over. Extended till 8pm NZST Wednesday the 11th of December 2019.

CYBER MONDAY ‚Äď 30% OFF ALMOST EVERYTHING*.

Excludes Sloggi Zero Feel collection. While stock lasts. The styles on offer are flagged with 30% OFF. 30% off will be applied at the checkout. Your shipping will be calculated after the discount is applied. The offer ends (Monday) 02.12.2019 11:59 pm NZST. Available online at nz.triumph.com. Not valid at department stores or independent lingerie retailers. Please note: during busy periods such as sale times, there may be delays in shipping times.

BLACK FRIDAY

$20 OFF BRAS*. Excludes items already on sale and Sloggi Zero Feel collection. The styles on offer are flagged with $20 OFF. The discount will be applied at the checkout. Your shipping will be calculated after the discount is applied. The offer ends (Monday) 02.12.2019 02:00 am NZST. Available online at nz.triumph.com. Not valid at department stores or independent lingerie retailers. Please note: during busy periods such as sale times, there may be delays in shipping times.

9 Bestselling styles. 9 Hours. $29.

Selected style colours only, flagged with $29 and 9 Hour Sale promo text. Discount is applied at the checkout. Not to be used in conjunction with any other offers & promo codes. Ends 07.11.2019 08:59 pm NZST. Your shipping will be calculated after the discount is applied. Please note: during busy periods such as sale times, there may be delays in shipping times.

36 Hour Flash Sale; Buy 2 sports bras - get 40% off;

The offer is available for the sports bras flagged with OFFER; 2-pack is counted as 1 item; 40% off will be applied at the checkout. Not to be used in conjunction with any other offers & promo codes. The offer starts 23.10.2019 at 1:59pm NZST and ends 25.10.2019 01:59am NZST. First 20 purchases will receive a water bottle. While stocks last.Available online at nz.triumph.com. Not valid at department stores or independent lingerie retailers. Please, note: your shipping will be calculated after the discount is applied.

 

$10 SIGN UP VOUCHER - $10 OFF (NEW CUSTOMERS ONLY)

Sign Up to our newsletter to receive a $10 voucher. New customers only. The discount can be applied to any purchase - 1 time use only. The promo code will be send to your email address. To redeem your offer online, use the promo code at the checkout and $10 will be taken off the total of your shopping basket. Please, note: your shipping will be calculated after the discount is applied. Minimum spend is $75, excluding the shipping cost, if applicable. Promo code can only be used once. Note: cannot be used in conjunction with any other offers, sales running on the website. Vouchers and promo codes cannot be redeemed for cash.

$25 BIRTHDAY VOUCHER

Sign up to our newsletter to receive a $25 voucher for your birthday. The promo code will be send your email address on the day of your birthday. To redeem your offer online, use the promo code at the checkout and $25 will be taken off the total of your shopping basket. Please, note: your shipping will be calculated after the discount is applied. Minimum spend is $50, excluding the shipping cost, if applicable. Promo code can only be used once.  Note: cannot be used in conjunction with any other offers, sales running on the website.  Vouchers and promo codes cannot be redeemed for cash. Available online and in Carindale and Wynnum retail stores. Not valid at department stores or independent lingerie retailers.

6. Responsibility of the goods

Risk in the Products purchased by you will pass on completion of delivery to your designated delivery address by New Zealand Post.

7. Consumer Rights

Please note that we are unable to issue a full refund for Products which have been worn, washed or damaged. We would ask you to return the Products in their original sale condition, with labelling still attached.

This provision does not affect your legal rights under the Consumer Guarantees Act 1993.

The Consumer Guarantees Act 1993 shall not apply in the event that Products are supplied for business purposes or re-supply in trade.

8. Warranties and Limitation of Liability

It is your responsibility to satisfy yourself as to the condition, quality, suitability and fitness of the Products for your purpose and you accept the Products on this basis.

Subject to your rights under the Consumer Guarantees Act 1993 you agree that except as set out in this contract, all warranties or conditions or other terms expressed or implied by statute, common law or custom are excluded to the maximum extent permitted by law.

Our liability for any loss, damage or injury arising from a defect in or non-compliance of the Products or any other breach of the Terms and Conditions shall not exceed the price of the Products, or the price of replacement or repair of the Products. We shall not be liable for any indirect, special or consequential damage or loss. Our liability is confined to you. We are not liable to anyone who acquires the Products from you. You may not assign your rights under this Contract.

9. Refunds Policy

Please see Returns Policy.

10. Notices

Applicable laws require that some of the information or communications we send to you should be in writing. When using the Site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our Site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This does not affect your legal rights.

All notices given by you to us must be given to us via email, letter or telephone, using our contact details set out above. We may give notice to you at either the email or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent or seven days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter that such letter was properly addressed, stamped and placed in the post, and in the case of an e-mail that such e-mail was sent to the specified e-mail address of the addressee.

11. General provisions

We reserve the right to alter, modify or update these terms and conditions from time to time. Such revisions will be effective immediately upon publication on this website. Your use of this website following any such change establishes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions whenever you use this website.

We reserve the right to correct any errors, inaccuracies or omissions contained in the website and change and update information including but not limited to pricing of Products at any time without prior notice (including after you have submitted your Order).

No right, title or interest in any content or materials contained on this website is transferred to you as a result of any of your activities. We reserve complete title and full intellectual property rights in any content that you download, reproduce, print, redistribute or store from this website.

12. Concluding provisions

These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede any previous arrangement, understanding or agreement between us, relating to the subject matter of any Contract.

We each acknowledge that, in entering into a Contract, (and the documents referred to in it), neither of us relies on any statement, representation, assurance or warranty of any person (whether a party to that Contract or not) other than as expressly set out in these terms and conditions.

If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

Contracts for the purchase of Products through the Site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by New Zealand law.

As of: August 2016

Customer Service

Mon-Fri
9:00 am - 5:00 pm NZST

Phone
0508 415 415

Email
queries.nz@triumph.com

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