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Terms & Conditions

 This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products ("Products") listed on our website triumph.com/nz and nz.triumph.com (the "Site") to you. Please read these terms and conditions carefully before ordering any Products from our Site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference.

This Site is operated by Triumph International (NZ) Limited ("us", "we", "our", "Triumph New Zealand"). We are registered in New Zealand. Our IRD Number is 52-049-288 and our main trading address is Triumph International (NZ) Limited - Building D, Unit 2, 3 Orbit Drive Mairangi Bay, Auckland 0632 New Zealand.

You can communicate with us using the following email address: queries.nz@triumph.com or the following telephone number: 0508 415 415

This Site is only intended for sales to people resident in New Zealand. We do not accept orders from individuals resident outside New Zealand.

1. How the contract is formed between you and us

You can choose Products and collect them in a shopping basket by using the button "Add to Shopping Bag". If, after fully completing the order page, you click on the button "Checkout" you make an offer to buy the Products in the shopping basket.

Prior to completing your order, you can access a summary page which allows you to see and change the selected Products and other information relating to your order. After completing an order, you will receive an e-mail acknowledging that we have received your order and including an order reference. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the "Dispatch Confirmation"). The contract between us (the "Contract") will only be formed when we send you the Dispatch Confirmation.

The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will also normally contact you if we are not accepting your order or part of your order for any reason.

2. Prices

The prices of any Products will be as quoted on our Site from time to time, except in case of obvious error.

Prices are liable to change. Changes will not affect contracts retrospectively for which we have already sent you a Dispatch Confirmation.

Our Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our Site, we are under no obligation to provice such Product to you at an incorrect lower price. We will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

We may vary the price of Products from time to time, however such variations will not affect any existing order that we have accepted.

3. Deliveries/Shipping Costs

Deliveries are conducted through our warehouse at 30 North Road, Wynnum West, Queensland 4178, Australia. Because customs policies vary from country to country, your order may be subject to local customs charges. Any customs, import duties and associated fees are the responsibility of the recipient and are charged once the order reaches its destination. If goods are above the threshold and customs entry is required, our logistics partner will charge an additional admin handling fee for customs clearance. For more information about New Zealand's custom policy, please contact your local customs office. Please note that we do not deliver to any address outside New Zealand. Unless otherwise set out on the Site, we endeavour to have your order dispatched within 2 working days of receipt of your order. We use but are not accountable for the New Zealand Post delivery service. We anticipate delivery of your goods via this service to be within 7 working days for standard delivery commencing from the date we send you your Dispatch Confirmation.

For standard delivery of orders up to a total value of $85 we charge a fixed amount of $14.95. Standard delivery of orders over $85 is free.

4. Payment

You must pay in full for your order prior to its supply and delivery to the location that you have requested. Title of the Products shall not pass to you until we have received payment in full for your order.

5. COMPETITIONS

See below Terms and Conditions for recent competitions. Click here to view current competitions on offer!

Triumph Brand Study Competition

Complete the Brand Study sent via email and submit your details upon completion to enter the chance to win 1 of 3 $300 gift cards to spend at Triumph online! Competition starts 4th August 2022 at 12pm NZST and ends 21st August 2022 at 11:59pm NZST. Winner will be notified on the 26th August 2022. See full terms and conditions for conditions of entry.

INSTAGRAM COMPETITION: SLOGGIxJESSICA LOUISE ALLEN GIVEAWAY (ENDED)

To celebrate hitting 1000 followers on @sloggiaustralia we have collaborated with Jessica to giveaway a special prize! We are giving away 1 x $100 sloggi voucher to one of our amazing followers so you can share the excitement with us!
To enter simply:

  1. Like the competition post on Instagram.⁠
  2. Tag a friend⁠ in the comments of the post⁠.
  3. Make sure you are following @sloggiAustralia and @jessica.louise.allen(we will be checking!)⁠.

One lucky winner will be announced on Instagram after the 1st of November! Competition closes November 8th at 11:59pm AEST. Winner will be announced November 9th. For full Terms and Conditions, click here.

INSTAGRAM COMPETITION: 1000 FOLLOWERS GIVEAWAY (ENDED)

This week we hit 1000 followers on @sloggiaustralia and we could not be more excited! To say thank you, we are giving away 1 x $100 sloggi voucher to one of our amazing followers so you can share the excitement with us!
To enter simply:

  1. Like the competition post on Instagram.⁠
  2. Tag a friend⁠ in the comments of the post⁠.
  3. Make sure you are following @sloggiAustralia (we will be checking!)⁠.

One lucky winner will be annonced on Instagram after the 1st of November! Competition closes November 1st at 11:59pm AEST. Winner will be announced November 2nd 8am. For full Terms and Conditions, click here.

Winner Announcement: Congratulations to our lucky winner, Josie H.!

REVIEW AND WIN

Leave a review on your recently purchased Triumph product/s and go in the draw to win a $100 voucher! One winner will be drawn every month of 2022. For full Terms and Conditions, click here.

1. How to Enter
Navigate to the product you wish to review, scroll to the bottom of the page and select "Write a Review" (or complete the steps in your product review email). Ensure you leave your name, valid email address and a written review of the product (please be honest- we accept positive and negative reviews). Reviews should focus on the product and not services provided.

2. Winner Announcement
Each monthly winner will be contacted in the first week of the following month via the email address used at the time of review (so please ensure it is correct!). The online voucher will also be emailed to the same address. Winners will also be listed below and announced on Facebook.

Monthly Winners from our 2022 competitions:

  • JAN: Karen, NSW
  • FEB: Lisa, NZ
  • MAR: Anerley, QLD
  • APR: Charlene, AU
  • MAY: Katrina, QLD
  • JUNE: Lyn, WA
  • JULY: Maureen, SA
  • AUG: Samra, NSW
  • SEP: Janelle, NSW
  • OCT: Sue, VIC
  • NOV: Heather, QLD
  • DEC: Fiona, NSW

  • 6. PROMOTIONS AND PROMO CODES

    Long Weekend Intimates Sale: 30% Off*

    Applies to full priced items, flagged with ‘30% OFF’. Excludes e-gift cards. Promotion code INTIMATE30 must be entered in the promotional code box at the checkout, prior to placing the order. Only one code can be entered per order. Offer ends Monday 6th February 2023 at 11:59pm NZDT. The offer is available online at nz.triumph.com. Not valid at department stores or independent lingerie retailers. Promotional pricing cannot be applied to any purchase that has already been completed or a purchase that is made after the promotional period is over.

    EOSS Final Days: Further 20% Off Sale Items

    Applies to marked down items, flagged with ‘20% OFF’. The discount automatically applies at the checkout. Your shipping will be calculated after the discount is applied. Cannot be used in conjunction with any other offers or codes. If a promotion code is entered at the checkout, it will replace the 20% discount. The offer ends 11:59pm NZDT Tuesday 31st January 2023. The offer is available online at nz.triumph.com. Not valid at department stores or independent lingerie retailers. Promotional pricing cannot be applied to any purchase completed outside the promotional period.

    Lunar Sale: 25% Off Full Price Lingerie

    Applies to all full price lingerie (flagged with 25% off), excluding e-gift cards. The discount automatically applies at the checkout. Your shipping will be calculated after the discount is applied. Cannot be used in conjunction with any other offers or birthday codes. If a birthday code is entered at the checkout, it will replace the 25% discount. The offer ends 11:59pm NZDT Tuesday 24th January 2023. The offer is available online at nz.triumph.com. Not valid at department stores or independent lingerie retailers. Promotional pricing cannot be applied to any purchase completed outside the promotional period.

    22% Off Bestselling Styles

    Discount applies to select styles, flagged with 22% OFF. Excludes new and sale colourways. Discount is automatically applied at the checkout. Not to be used in conjunction with birthday codes. If a birthday discount code is entered at the checkout, it will replace the 22% Off promotional pricing. Ends 19th January 2023 at 11:59 pm NZDT. The offer is available online at nz.triumph.com. Not valid at department stores or independent lingerie retailers. Promotional pricing cannot be applied to any purchase that has already been completed or a purchase that is made after the promotional period is over.

    22% Off Minimiser Bras

    Discount applies to minimiser bras only, flagged with 22% OFF. Excludes new arrivals and sale items. Discount is automatically applied at the checkout. Not to be used in conjunction with birthday codes. If a birthday discount code is entered at the checkout, it will replace the 22% Off promotional pricing. Ends 13th January 2023 at 11:59 pm NZDT. The offer is available online at nz.triumph.com. Not valid at department stores or independent lingerie retailers. Promotional pricing cannot be applied to any purchase that has already been completed or a purchase that is made after the promotional period is over.

    Prepare for LNY: Buy 2, Get 30% Off

    Discount applies to select styles and colours only, flagged with OFFER. Minimum purchase of 2 items is required. Twin packs are considered to be a single item. The code LUNAR must be applied at the checkout. Cannot be used in conjunction with other promotional codes. Only one code can be applied per order. Your shipping will be calculated after the discount is applied. Ends 8th January 2023 at 11:59pm NZDT. Available online at nz.triumph.com. Promotional pricing cannot be applied to any purchase completed outside the promotional period.

    End of Season Sale – Up to 55% Off

    Selected styles and colours only, flagged with SALE. Prices as marked. While stock lasts. Temporary markdowns start 28.12.2022 3pm NZDT and end 31.01.2023 at 11:59pm NZDT. Available online at nz.triumph.com. Not valid at department stores or independent lingerie retailers. Promotional pricing cannot be applied to any purchase completed outside the promotional period.

    Boxing Day Sale - 30% Off Full Price Items

    Applies to full price items tagged with 30% OFF. Excludes International Styles and gift cards. Discount is automatically applied at the checkout. Not to be used in conjunction with any other promotion codes. Starts Saturday 24th December at 11am NZDT and ends Tuesday 27th December at 11:59pm NZDT. The offer is available online at nz.triumph.com. Not valid at department stores or independent lingerie retailers. Promotional pricing cannot be applied to any purchase that has already been completed or a purchase that is made after the promotional period is over.

    25% Off Amourette Collection

    Discount applies to Amourette styles only, flagged with 25% OFF. Excludes sale items. Discount is automatically applied at the checkout. Not to be used in conjunction with birthday codes. If a birthday discount code is entered at the checkout, it will replace the 25% Off promotional pricing. Ends Thursday 22nd December 2022, at 11:59 pm NZDT. The offer is available online at nz.triumph.com. Not valid at department stores or independent lingerie retailers. Promotional pricing cannot be applied to any purchase that has already been completed or a purchase that is made after the promotional period is over.

    25% Off Triaction Sport Bras

    Discount applies to sport bras only, flagged with 25% OFF. Excludes sale items. Discount is automatically applied at the checkout. Not to be used in conjunction with birthday codes. If a birthday discount code is entered at the checkout, it will replace the 25% Off promotional pricing. Ends Sunday 18th December 2022, at 11:59 pm NZDT. The offer is available online at nz.triumph.com only. Not valid at department stores or independent lingerie retailers. Promotional pricing cannot be applied to any purchase that has already been completed or a purchase that is made after the promotional period is over.

    $39 Gifting Essentials

    Applies to select styles and colours only, flagged with $39. The discount automatically applies at the checkout. Your shipping will be calculated after the discount is applied. Cannot be used in conjunction with other offers or promotional codes. If a promotion code is entered at the checkout, it will replace the $39 promotional pricing. The offer ends 11:59pm NZDT Monday 12th December 2022. The offer is available online at nz.triumph.com. Not valid at department stores or independent lingerie retailers. Promotional pricing cannot be applied to any purchase completed outside the promotional period.

    FINAL SALE

    The following $15 items are considered to be final sale, from the listed date:

  • Mamabel Active Sports Bra: 7th January 2021
  • Triaction Sports Short: 28th December 2022
  • Triaction Racerback Sports Bra (White/Green & Black/Green): 28th December 2022
  • Amourette Wirefree Bra (White & Black): 28th December 2022
  • Amourette Wired Lacy Bra (Black): 28th December 2022
  • Triaction Zen Top (Silver Grey): 28th December 2022
  • s by Sloggi Silhouette Bra Top (Nugget Gold): 28th December 2022
  • sloggi Oxygene Inifinite Soft N (all colours): 28th December 2022
  • sloggi Oxygene Inifinite T-Shirt Bra (all colours): 28th December 2022

  • While stocks last. Final sale items cannot be returned for a refund or exchange unless faulty. If this item is sent back to our returns department, it will be sent back to you. Please choose your size carefully and speak to our bra stylists via Live Chat or Virtual Fit, should you have any questions pre-purchase.

    UNDERWEAR BUNDLE - Buy 3 Briefs, Get 30% Off

    Receive 30% off when you purchase 3 briefs displayed on the underwear offer collection page. Select styles and colours only (excludes black and peanut butter Zero Feel briefs). Code '3BRIEFS' must be entered at the checkout, prior to payment. Discount voucher cannot be used in conjunction with other promotions or offers. Only one promotional code can be entered per order.

    $10 SIGN UP VOUCHER - $10 OFF (NEW CUSTOMERS ONLY)

    Sign up to our newsletter to receive a $10 welcome voucher. Valid for new customers only. The discount can be applied to your purchase and is strictly one-time use only. The promotion code will be sent to your email address. To redeem your offer online, use the promotion code at the checkout and $10 will be taken off the total of your shopping basket. Please, note: your shipping will be calculated after the discount is applied. Minimum spend of $85 is required (excluding shipping costs). Promotion code can only be used once. Discount voucher cannot be used in conjunction with other promotional offers where stated in the promotional terms. Vouchers and promo codes cannot be redeemed for cash. The Welcome Voucher expires within 14 days of receiving your welcome email.

    $25 BIRTHDAY VOUCHER

    Sign up to our newsletter to receive a $25 voucher for your birthday. The promotion code will be sent to your email address on the day of your birthday. To redeem your offer online, use the promo code at the checkout and $25 will be taken off the total of your shopping basket. Please, note: your shipping will be calculated after the discount is applied. Minimum spend of $50 is required (excluding shipping costs). Promotion code can only be used once. Birthday vouchers are valid on full-price product only and cannot be used in conjunction with any other promotions or offers. Vouchers and promo codes cannot be redeemed for cash. Available online only. Not valid at department stores or independent lingerie retailers. The Birthday Voucher expires within 1 month of receiving your birthday email.

    7. Responsibility of the goods

    Risk in the Products purchased by you will pass on completion of delivery to your designated delivery address by New Zealand Post.

    8. Consumer Rights

    Please note that we are unable to issue a full refund for Products which have been worn, washed or damaged. We would ask you to return the Products in their original sale condition, with labelling still attached.

    This provision does not affect your legal rights under the Consumer Guarantees Act 1993.

    The Consumer Guarantees Act 1993 shall not apply in the event that Products are supplied for business purposes or re-supply in trade.

    9. Warranties and Limitation of Liability

    It is your responsibility to satisfy yourself as to the condition, quality, suitability and fitness of the Products for your purpose and you accept the Products on this basis.

    Subject to your rights under the Consumer Guarantees Act 1993 you agree that except as set out in this contract, all warranties or conditions or other terms expressed or implied by statute, common law or custom are excluded to the maximum extent permitted by law.

    Our liability for any loss, damage or injury arising from a defect in or non-compliance of the Products or any other breach of the Terms and Conditions shall not exceed the price of the Products, or the price of replacement or repair of the Products. We shall not be liable for any indirect, special or consequential damage or loss. Our liability is confined to you. We are not liable to anyone who acquires the Products from you. You may not assign your rights under this Contract.

    10. Refunds Policy

    Please see Returns Policy.

    11. Notices

    Applicable laws require that some of the information or communications we send to you should be in writing. When using the Site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our Site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This does not affect your legal rights.

    All notices given by you to us must be given to us via email, letter or telephone, using our contact details set out above. We may give notice to you at either the email or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent or seven days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter that such letter was properly addressed, stamped and placed in the post, and in the case of an e-mail that such e-mail was sent to the specified e-mail address of the addressee.

    12. General provisions

    We reserve the right to alter, modify or update these terms and conditions from time to time. Such revisions will be effective immediately upon publication on this website. Your use of this website following any such change establishes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions whenever you use this website.

    We reserve the right to correct any errors, inaccuracies or omissions contained in the website and change and update information including but not limited to pricing of Products at any time without prior notice (including after you have submitted your Order).

    No right, title or interest in any content or materials contained on this website is transferred to you as a result of any of your activities. We reserve complete title and full intellectual property rights in any content that you download, reproduce, print, redistribute or store from this website.

    13. Concluding provisions

    These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede any previous arrangement, understanding or agreement between us, relating to the subject matter of any Contract.

    We each acknowledge that, in entering into a Contract, (and the documents referred to in it), neither of us relies on any statement, representation, assurance or warranty of any person (whether a party to that Contract or not) other than as expressly set out in these terms and conditions.

    If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

    Contracts for the purchase of Products through the Site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by New Zealand law.

    As of: August 2016