Dispatch & Shipping
We endeavour to dispatch your order within 1-2 working days, after receipt of your order and payment. We anticipate delivery of your goods to be within 7 working days (dependent on location), commencing on the date we send you our Dispatch Confirmation.
Please note: dispatch periods may be delayed up to 2-3 business days following online sales/promotions.
All orders will be sent via New Zealand Post courier network. You can track your order via New Zealand Post's Tracking Service using the parcel's unique reference number. You will be advised of this unique reference number by email once your order has been dispatched. Visit https://www.nzpost.co.nz for further details on this service.
For an efficient delivery experience, all items are sent using eParcel express delivery service. Postage and packaging will be charged for each order at a flat rate of $14.95 (for orders under $85). Orders over $85 will receive free postage.
The eParcel express delivery service requires a signature. If no-one is available to sign for the parcel, a notice will be left at your address notifying you of pick-up arrangements.
Deliveries are conducted through our warehouse at 30 North Road, Wynnum West, Queensland 4178, Australia. Because customs policies vary from country to country, your order may be subject to local customs charges. Any customs, import duties and associated fees are the responsibility of the recipient and are charged once the order reaches its destination. If the total value of the goods is above the threshold (currently $400 NZD) and customs entry is required, our logistics partner will charge an additional admin handling fee for customs clearance. For more information about New Zealand’s custom policy, please contact your local customs office.