Shipping

Christmas Delivery Cut-Off Dates: Based on the advice of Australia and NZ Post, we would recommend placing your order by the 6th December 2021, in order to receive parcels in time for Christmas.

27.10.21 Dispatch update: Due to our recent flash sale, dispatch delays of 1-2 business delays may be experienced. Our warehouse team are busy packing your orders and we thank you for your understanding!

25.10.21 Shipping update: New Zealand Post have noted that current restrictions and reduced airfreight capacity may cause some delays to normal delivery times. Please allow an additional 7-10 working days to receive your delivery. NZ Post COVID-19 updates are available here. We thank you for your patience.

Dispatch & Shipping

We endeavour to dispatch your order within 2 working days, after receipt of your order and payment. We anticipate delivery of your goods to be within 7 working days for standard delivery (dependent on location), commencing on the date we send you our Dispatch Confirmation.

Please note: dispatch periods may be delayed up to 2-3 business days following online sales/promotions.

All orders will be sent via New Zealand Post. You can track your order via New Zealand Post's Tracking Service using the parcel's unique reference number. You will be advised of this unique reference number by email once your order has been dispatched. Visit https://www.nzpost.co.nz for further details on this service.

For eParcel standard delivery service postage and packaging will be charged for each order (not each item) at $14.95 for orders under $75. Orders over $75 will receive free postage.

The eParcel standard delivery service requires a signature If no-one is available to sign for the parcel, a notice will be left at your address notifying you of pick-up arrangements.

Deliveries are conducted through our warehouse at 30 North Road, Wynnum West, Queensland 4178, Australia. Because customs policies vary from country to country, your order may be subject to local customs charges. Any customs, import duties and associated fees are the responsibility of the recipient and are charged once the order reaches its destination. If goods are above the threshold and customs entry is required, our logistics partner will charge an additional admin handling fee for customs clearance. For more information about New Zealand’s custom policy, please contact your local customs office.

Customer Service

Mon-Fri
10:00 am - 6:00 pm NZDT

Phone
0508 415 415

Email
queries.nz@triumph.com

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