Returns

Triumph is committed to ensuring you are completely happy with your lingerie purchase. If for any reason you are unhappy with your order, you can return or exchange your product purchased online via post within 30 days of the purchase date, with presentation of receipt/s. Simply complete the returns form and send it to our online returns team. Customers are responsible for all return postage costs. If you are returning or exchanging a faulty or damaged item, subject to inspection Triumph will arrange a refund of incurred postage costs.

Please note:

  • We are unable to accept returned garments which have been worn, washed, or have had labels and tags removed.
  • Proof of purchase must be provided when returning your goods.
  • Original freight charges will not be refunded unless the goods are deemed damaged or faulty at time of purchase.
  • Customers are responsible for all return postage costs.
  • If you are unsure about returning your garment, please do not hesitate to contact us on 0508 415 415, we will be more than happy to help you out!

How can I return garments?

We offer a FREE RETURN.

To receive a free return label, please email your request to returns.nz@triumph.com or simply contact us on 0508 415 415.

Simply download a new return form here and send your parcel to the address below.

WHEN WILL I RECEIVE MY REFUND?

Refunds will be processed within 3-5 business days from the date on which we receive the returned garments. We endeavour to process all return enquiries as soon as possible and you will receive a confirmation email as soon as we have processed your refund. Any refunds will be made to the original payment method when you placed your order.

PROMOTION CODES AND DISCOUNTS

If you decide to return an order that has been purchased using a promo code, the amount refunded will be subject to the minimum spend of the promo code. This means that if the garments returned bring the remaining total below the minimum spend, then the discounted amount will be deducted from the refund. For example, a $20 discount (with a minimum spend of $75 will be removed if the returned garment(s) bring the total order value below $75.

Returns address

Goods should be returned via New Zealand Post to:

Triumph Online - Returns NZ
PO Box 527
Wynnum Central QLD 4178
Australia

CUSTOMER SERVICE

Mon-Fri
9:00 am - 5:00 pm NZST

Phone
0508 415 415

Email
queries.nz@triumph.com

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